At Nolan Trails, we strive to ensure that our customers are fully satisfied with their purchases. Please read this Returns & Refund Policy carefully to understand your rights and obligations.
1. Eligibility for Returns
- Items purchased from Nolan Trails can be considered for return if they are damaged, defective, or incorrect.
- All return requests must be made within 7 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as delivered.
2. How to Request a Return
To initiate a return, please contact us at [email protected] with your order details and reason for the return. Our team will guide you through the return process.
3. Return Shipping
- As Nolan Trails operates on Cash on Delivery, the customer may need to coordinate with our delivery team for any returns.
- Return shipping costs may be borne by the customer unless the product was delivered damaged or incorrect.
4. Refunds
- Refunds are issued only after the returned product has been received and inspected by Nolan Trails.
- Approved refunds will be processed via the original mode of payment or as agreed upon with the customer.
- Please note that shipping and handling charges are non-refundable.
5. Exchanges
- Exchanges for the same product are subject to availability.
- To request an exchange, please contact [email protected] within 7 days of delivery.
6. Damaged or Defective Products
- If a product arrives damaged or defective, please notify us immediately at [email protected].
- Provide photos of the damaged item to help us process your return or replacement faster.
7. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items that have been used or altered
- Products not in their original condition or packaging
8. Contact Us
For any questions or concerns regarding returns or refunds, please contact our support team at [email protected]